Business Analysis Certification Practice Test 2025 – All-in-One Resource to Master Your Exam Success!

In this scenario, the business analyst should focus on ensuring that the needs of all stakeholders are adequately addressed. The correct approach involves including the operations team during the discovery phase to understand their specific requirements and priorities regarding email integration. By bringing in the operations team, the business analyst can gather valuable insights that may lead to more efficient solutions and enhance collaboration across different departments.

This approach not only helps prevent potential oversights that might arise from treating the two teams in isolation but also fosters a culture of alignment where all important voices are heard. After assessing the needs of both teams, the analyst can then work towards developing a comprehensive solution that satisfies both the sales team's and the operations team's requirements.

The other options do not effectively address the necessity for collaboration. Continuing with the sales team's project as originally planned without consulting the operations team may lead to incomplete solutions or functional gaps. Starting a separate project for the operations team could result in duplicated efforts, miscommunication, or inconsistencies in how email integration solutions are implemented. Delaying the project until the operations team can participate may hinder progress, especially if the sales team's needs are time-sensitive. Incorporating both teams early in the process is essential for ensuring a successful outcome.