Business Analysis Certification Practice Test 2025 – All-in-One Resource to Master Your Exam Success!

The choice that best captures a manager’s requirement for visibility into their team's work queues is framed with the perspective of the service manager specifically. This option communicates not only the need for visibility but also clarifies the intention behind that need – to monitor the open tickets, which is a direct function of management responsibility. By explicitly identifying the role as a service manager, it provides context that shows the importance of this requirement in relation to job performance and oversight.

This phrasing encapsulates the essential elements of a well-formed user story: it identifies the role (service manager), the desired action (seeing the team's work queues), and the purpose behind that action (to monitor open tickets). This clarity ensures that developers or relevant teams understand what is needed and why, facilitating better alignment with the manager's objectives and the overall goals of the organization.

In contrast, other options might lack specificity regarding the role or purpose of visibility. For instance, some options describe another perspective or do not clarify the needs as effectively as this choice does. This clarity and focus on the management level requirement make this option the most suitable.