Business Analysis Certification Practice Test 2025 – All-in-One Resource to Master Your Exam Success!

Question: 1 / 400

What does the 5 Whys technique primarily aim to achieve?

To develop team building skills

To understand employee retention issues

To explore underlying causes of problems

The 5 Whys technique is a problem-solving method used primarily to uncover the root causes of an issue. By repeatedly asking "why" in response to a problem or phenomena, the technique encourages deeper investigation beyond the surface-level symptoms. This iterative questioning helps teams dig down through layers of detail to identify the fundamental reason behind a problem, leading to more effective solutions.

While team building skills, employee retention issues, and market trends are valuable topics in their own right, they are not the main focus of the 5 Whys technique. The essence of this method is to foster a deep understanding of issues and improve problem resolution processes, making it an essential tool for business analysis and continuous improvement efforts. Thus, the correct answer reflects the technique’s objective of exploring the underlying causes of problems.

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To assess market trends

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