Business Analysis Certification Practice Test 2026 – All-in-One Resource to Master Your Exam Success!

Effective acceptance criteria should clearly convey what is required for the feature to be considered complete and should focus on the outcomes and actions expected from the user. The correct answer defines a concrete action that needs to be taken, specifically referring to the installation of a CRM widget that enables a key functionality—allowing sales reps to view information in the Lead and Contact records.

This statement provides a clear direction for development and ensures that the functionality expected by stakeholders is actionable and measurable. By stating that the widget needs to be installed to enable the viewing of information in the records, it makes it evident what the acceptance criteria is testing for: the presence of the widget and its associated capability.

In comparison, the other choices lack the clarity or action-oriented nature of the effective criteria. The first option describes what a sales rep can do without offering specific, measurable or actionable criteria. The second one mentions a necessity but does not encapsulate the outcome, and the last option, while broad, does not specifically focus on the functionality being requested—viewing information in lead and contact records. These aspects make them less effective in setting clear acceptance criteria.