Business Analysis Certification Practice Test 2025 – All-in-One Resource to Master Your Exam Success!

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Why is it detrimental to use an undefined user in a user story?

User stories aren't meant to be written for users outside of the company.

Intention of the user can't be clearly defined.

Using an undefined user in a user story is detrimental primarily because the intention of the user cannot be clearly defined. In effective user stories, the user represents a specific persona who has distinct needs, motivations, and experiences. When a user is undefined, it becomes challenging to understand what specific problems the feature or application is meant to solve.

Without a clear user profile, the development team may struggle to design features that truly meet user needs or prioritize functionality appropriately. This lack of clarity can result in a product that does not resonate with actual users, leading to wasted resources and potentially causing the product to miss its mark in terms of user satisfaction and adoption. Defining the user enables focused discussions about requirements and helps in building empathy, guiding features that deliver real value to specific user groups.

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Acceptance criteria for an undefined user requires extra work.

Undefined users lead to higher costs.

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